Support
Before any request of support, please check the availability of a newest
version of DVD/CD Toys. It is possible that your problem has already been
solved. Newer versions of DVD/CD Toys are available here:
http://en.ecomstation.ru/projects/dvdtoys/
http://glass.ptv.ru/
Check the list of the known problems.
Your problem might be already known to the developers.
Warning: DVD/CD Toys developers cannot warrant stable work of
CDRTools and other tools from thirdparty developers, used by DVD/CD Toys.
Collect all available information before contact to support:
- Version of DVD/CD Toys used
- Version of CDRTools used
- Version of the CDFS.IFS and its parameters
- Version of the OS2CDROM.DMD and its parameters
- Type of compact disk used
- Model of recording/reading device used
- DVD/CD Toys error code and detailed circumstances of its occurrence
- Contents of DVD/CD Toys log at moment when error appeares, if available.
The best information is a trace window
content.
After having collected all necessary information, this error can be added to
error tracker (username ecotrac and password nhfrerth, dont
forget to specify your e-mail address for contacts):
http://trac.ecomstation.ru/cd/report/1
It is also possible to send the message directly to the developers of DVD/CD Toys:
Dmitry A.Steklenev <glass@ptv.ru>
CC: <support@ecomstation.ru>